Privacy & Data Protection Policy
ALL4WALLS.UK(also referred to in this policy as the Data Controller, Us & We )
is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulations (GDPR) and any subsequent UK legislation covering data protection, the Data Controller is ALL4WALLS.UK. This Policy sets out why we collect personal information about individuals and how we use that information. It explains the legal basis for this and the rights you have over the way your information is used.
If you have any questions about this Policy or about your personal information held by All4Walls, please contact us by email INFO@ALL4WALLS.UK or via post to:
ALL4WALLS.UK Metro House Pepper Road Leeds LS10 2RU
What type of personal information we collect
The type and amount of information we collect depends on why you are providing it.
The information we collect when you make an enquiry via phone or email may include your name, email address, postal address and phone number and the nature of your enquiry.
When and where we collect information
We may collect information from you whenever you contact us or have any involvement with us for example when you contact us by:
Telephone, SMS, email or other social media, visit our website or associated sites (see our Cookies policy below)
enquire about our surveying, specification services, or other enquiries such as technical advice or training courses.
When it is available on social media: depending on your settings or the privacy policies applying for social media and messaging services you use, such as Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.
How we use your information
We will use your personal information in a number of ways which reflect the legal basis applying to the processing of your data.
These may include:
Providing you with the information or services you have asked for
notifying you of changes to our services
Our legal basis for processing your information
The use of your information for the purposes set out above is lawful because one or more of the following applies:
Where you have provided information to us for the purposes of requesting information or requesting that we carry out a service for you, we will proceed on the basis that you have given consent to us using the information for that purpose, based on the way that you provided the information to us. You may withdraw consent at any time by emailing us at info@All4Walls.uk This will not affect the lawfulness of processing of your information prior to your withdrawal of consent being received and actioned.
It is necessary for us to hold and use your information so that we can carry out our obligations under a contract entered into with you or to take steps you ask us to prior to entering into a contract or if it is necessary to comply with our legal , or tax obligations.
Where the purpose of our processing is the provision of information or services to you, we may also rely on the fact that it is necessary for your legitimate interests that we provide the information or service requested, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request.
If you want to contact us about your marketing preferences please contact info@All4Walls.uk
How we keep your information safe
We understand the importance of security of your personal information and take appropriate steps to safeguard it. Carefully considered security measures are in place to protect the ALL4WALLS.UK computer server from attack. Emails within All4Walls.uk are transmitted using secure encryption (SSL) All4Walls will endeavour to ensure all information we hold is stored securely. We ensure that only authorised staff, and registered contractors manage or have access to your information. No data transmission over the internet can, however, be guaranteed to be 100% secure. While we strive to safeguard your information, we cannot guarantee the security of any information you provide online and you do this at your own risk.
Who has access to your information?
Third parties who provide services for us, for example, companies providing quotations for all, or part of any specifications for work to the property you enquired about. We select our third party service providers with care. We provide these third parties with only the information that is necessary to provide the service and we will have an agreement in place that requires them to operate with the same care over data protection as we do.
Analytics and search engine providers that help us to improve our website and its use.
Third parties in connection with restructuring or reorganisation of our operations, for example, if we merged or collaborated with another company. In such event, we will take steps to ensure your privacy rights will be protected by the third party.
In the unlikely event that the information you provide to us needs to be transferred to countries outside the UK, we will meet our obligations under GDPR by ensuring that the information has equivalent protection as if it were being held within the UK. We do this by ensuring that any third parties processing your data outside the UK either benefits from an adequacy determination for GDPR purposes and/or, where appropriate, we have entered into a Data Processing Agreement which contains model UK/EU clauses.
We may also disclose your personal information if we are required to do so under any legal obligation and may use external data for the purposes of fraud prevention and credit risk reduction, or where doing so would not infringe your rights but is necessary and in the public interest.
Other than this, we will not share your information with other organisations without your consent.
Keeping your information up to date
We would appreciate it if you can let us know should your contact details change. You can do so by contacting us by email info@All4Walls.uk, or by post to All4Walls Metro House Pepper Road Leeds LS10 2RU
Cookies are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. They are stored on your hard drive to allow our website to recognise you when you visit.
You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website.
Flash cookies make it quicker and easier for you to access sites on subsequent visits that use Flash technology. Deleting them means you may have to re-enter information each time you visit the same site. But just like any cookie, you can delete Flash cookies by going to the Settings Manager for your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in your browser. Just click Delete opposite the relevant website.
You can find out more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.
We appreciate that a number of enquiries are from people of all ages, such as training or employment applications. Where appropriate we will ask for consent from a school, parent or guardian to collect information about children (under 16s)
How long we keep your information for
We will hold your personal information for as long as it is necessary for the relevant activity. If you contact us our technical advice service we will store your records for at least six years, after which they will be archived as part of All4Walls’s historical record.
In the event of us accepting any Credit or Debit card details for part or full payment of any services we provide you with, they will not be stored by All4Walls except where taken by telephone. In this situation, the three-digit security code (CVV CVC) will be destroyed immediately after processing.
If you ask us to stop contacting you with marketing or fundraising materials, we will keep a record of your contact details and limited information needed to ensure we comply with your request.
You have the right to request details of the processing activities that we carry out with your personal information through making a Subject Access Request. Such requests have to be made in writing. More details about how to make a request, and the procedure to be followed, can be found by contacting info@All4Walls.uk
Subject to certain safeguard or limitations and exemptions you also have the following rights:
the right to request rectification of information that is inaccurate or out of date;
the right to erasure of your information (known as the “right to be forgotten”);
the right to restrict the way in which we are dealing with and using your information; and
the right to request that your information be provided to you in a format that is secure and suitable for re-use (known as the “right to portability”);
rights in relation to automated decision making and profiling including profiling for marketing purposes.
To exercise any of these rights, you should contact
info@All4Walls.uk, or by post to All4Walls Metro House Pepper Road Leeds LS10 2RU
If you are not happy with the way in which we have processed or dealt with your information, you can complain to the Information Commissioner’s Office. Further details about how to complain can be found via the ICO.org.uk website
This Policy may be changed from time to time. If we make any significant changes we will advertise this on our website or contact you directly with the information. You are advised to check this Policy when you consider giving your personal information to us.
This Policy was issued in April 2018.